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Courier-Messenger Inc is a local company, based in the Valencia Industrial Center, providing transportation of time sensitive shipments of all sizes from envelopes to full truckloads.

CMI provides same day, Overnight and Time definite Ltl point to point deliveries, through out the USA. Same day truck service is determined by availability at time of call.

CMI provides our customers with internet tracking, and proof of deliveries at time of completion via email.

CMI provides 24/7 Dispatch

CMI Service Map for California

C.M.I. DELIVERS TIME CRITICAL SHIPMENTS DOOR-TO-DOOR INTERSTATE OR INTRASTATE ANYWHERE IN THE USA

Smart Holiday Tips and Shipping Deadlines

Smart Shipping Tips

  • Send your gifts ahead. If you are traveling this holiday season, take the hassle out of carrying wrapped packages with you by sending your gifts ahead of your arrival.
  • Ship early in the season. This will allow you to avoid the lines and provide you with a greater selection of shipping service options. Take advantage of Ground, Home Delivery, and Express, Second Day services to save money on your shipments.

Holiday Shipping Deadlines

For delivery in time for Christmas, the last day to ship with Ground is Monday, December 17, and the last day to ship with Express, Second Day is Saturday, December 22.

Reference: click here.

COURIER-MESSENGER, INC. – BIG OR SMALL WE SHIP IT ALL

Transportation App to Keep You Moving #12

MapFactor: GPS Navigation

Agility

MapFactor Navigator is a free turn-by-turn GPS navigation app for Android phones and tablets using OpenStreetMaps data. Maps are installed on the SD card so there is no need for an Internet connection when traveling. Map and app updates are FREE every month.

To contact us or make your views heard please use forum.mapfactor.com as Google Play does not allow us to answer your comments or queries.

MapFactor also makes the popular NavigatorFREE for PC, Pocket PC and WinCE.

OpenStreetMap is a collaborative project to create a free editable map of the world. For more information see www.openstreetmap.org

Voice guidance
* intuitive voice navigation in different languages
* door to door route planning
* cross-border routing without the need to switch between countries or to a less detailed map
* overview of the upcoming manoeuvre and distance shown on the screen

GPS satellite navigation
* 2D/3D mode allows realistic visual map display
* day/night modes switch colour schemes for day or night time driving
* map rotates in driving direction, or north up

Searching
* find nearest points of interest
* postcodes
* full GB postcodes (1.8 million)

Speed cameras
* hear audible warnings as you approach speed cameras

Features
* add your own favourite locations and routes
* routing modes for car, pedestrian, truck
* route avoidance – block off certain road from your route

Reference: click here.

COURIER-MESSENGER INC. – (661) 257-8689 – BIG OR SMALL, WE SHIP IT ALL!

5 Tips on Traveling and How to Pack Presents

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Spread your cheer and save time and money doing it! Remember these five tips before traveling with gifts this holiday season — better to be safe before you go . . . than sorry at the security checkpoint!

1. Don’t Wrap Carry-On Gifts

If traveling by air this year, remember that TSA reserves the right to unwrap any wrapped packages. Best to save your cover-up job (and money on pretty, now-discarded paper), and fly through checkpoints by leaving any boxes unwrapped or in a gift bag, instead.

2. Improvise the Wrapping Goods

I’m all for stashing flat gift bags and simply packing packs of tissue paper, but remember that the newspaper you grab at the airport can also double as your paper, just bring tape and ribbon! Also, scissors with a cutting edge of less than four inches are allowed so there’s a great project to take up any wait time in the terminal itself.

3. Accept Your Bag Allowance

Need I mention that if you’re loading up gifts in a shopping bag that technically will take the place of your under-the-seat carry-on? With fewer planes in the air, thus more crowded cabins, be prepared to be stopped if you’re trying to load on more bags than just the two, even if they’re all small enough to fit.

4. Make Sure It’s Plane Approved

Measuring your cosmetics and other liquids into three-ounce size containers or less is common knowledge to those frequent fliers but make sure you cross check your carry-on gifts for any perfumes, gels, or prohibited contents — just ’cause it’s a present, won’t earn it a place in the overhead!

5. Ship Them First

Of course, an easy way to avoid this whole process is to ship the gifts first — many retailers offer free wrapping service so the festive result is effortless on your part. If you’d like to make it more personal, just bring wrapping paper to snatch and prettify your gifts before Christmas morning.

Reference: click here.

COURIER-MESSENGER, INC. – BIG OR SMALL WE SHIP IT ALL

5 Tips on Traveling and How to Pack Presents

5 Tips on Traveling and How to Pack Presents

Spread your cheer and save time and money doing it! Remember these five tips before traveling with gifts this holiday season — better to be safe before you go . . . than sorry at the security checkpoint!

1. Don’t Wrap Carry-On Gifts

If traveling by air this year, remember that TSA reserves the right to unwrap any wrapped packages. Best to save your cover-up job (and money on pretty, now-discarded paper), and fly through checkpoints by leaving any boxes unwrapped or in a gift bag, instead.

2. Improvise the Wrapping Goods

I’m all for stashing flat gift bags and simply packing packs of tissue paper, but remember that the newspaper you grab at the airport can also double as your paper, just bring tape and ribbon! Also, scissors with a cutting edge of less than four inches are allowed so there’s a great project to take up any wait time in the terminal itself.

3. Accept Your Bag Allowance

Need I mention that if you’re loading up gifts in a shopping bag that technically will take the place of your under-the-seat carry-on? With fewer planes in the air, thus more crowded cabins, be prepared to be stopped if you’re trying to load on more bags than just the two, even if they’re all small enough to fit.

4. Make Sure It’s Plane Approved

Measuring your cosmetics and other liquids into three-ounce size containers or less is common knowledge to those frequent fliers but make sure you cross check your carry-on gifts for any perfumes, gels, or prohibited contents — just ’cause it’s a present, won’t earn it a place in the overhead!

5. Ship Them First

Of course, an easy way to avoid this whole process is to ship the gifts first — many retailers offer free wrapping service so the festive result is effortless on your part. If you’d like to make it more personal, just bring wrapping paper to snatch and prettify your gifts before Christmas morning.

Reference: click here.

COURIER-MESSENGER, INC. – BIG OR SMALL WE SHIP IT ALL

5 Tips to Improve Holiday Shipping Efficiency

The 2012 holiday season is fast approaching, and what better way to prepare than to get your shipping processes in tip top shape. Making a few changes now can pay dividends during your peak season, helping you meet marketplace shipping requirements, ensuring that your packages arrive on time, and maybe giving you a few extra hours of sleep each night.

Use a consolidated shipping solution
If you are selling on multiple channels, consider using a software solution that will consolidate all of your orders into a single place and automate the communication between those channels. There’s no need to log into each selling account to process your orders and paste tracking information.

With a single click, you can create a shipping label with packing slip, email the tracking information to your buyer, and communicate tracking information to the sales channel. This is a great way to ensure that you meet marketplace shipping requirements without any extra work.

Take advantage of the USPS SCAN form
If you ship with the U.S. Postal Service, consider printing a shipment confirmation acceptance notice (SCAN) form at the end of each day. The USPS consolidates all of your shipments for the day into a single barcode. USPS employees then scan this barcode instead of each individual package.

This allows the tracking information for all packages to be recorded in the USPS tracking system, providing your buyers with confirmation that their package has entered the mailstream. This can really help to reduce the “Did my package ship?” question from your buyers.

Process orders in batches instead of one at a time
If you are creating a single shipping label at a time, you’re likely fulfilling 30 to 60 orders per hour. If you use software that can print labels in batch, you can double or triple your efficiency. Some sellers are concerned that batch shipping will increase the chance for human errors, but this can be minimized with a few safeguards.

Many shipping solutions can print identifying information such as the order number or product SKU(s) on each shipping label. You can also print a shipping label on half of a page and a packing slip on the other half so that you can easily match labels with inventory.

Use a thermal label printer
If you are printing labels on a laser printer, consider switching to a thermal printer such as the Zebra ZP 450 or DYMO LabelWriter 4XL. These printers can speed up label generation and they don’t use ink. UPS leases the Zebra ZP 450 thermal printer for only $2 per week and they provide thermal labels for free.

If you are not ready to move away from your laser printer, make sure you are printing on label sticker sheets instead of plain paper. You can waste a considerable amount of time by cutting and taping labels.

Pay attention to shipping carrier deadlines
Shipping deadlines vary for each carrier and service, so keep a list handy to ensure that you don’t ruin Joey’s Christmas. The carriers have yet to release their deadlines, but we’ll update the 2012 US Carrier Holiday Deadlines page when available.

Reference: click here.

COURIER-MESSENGER, INC. – BIG OR SMALL WE SHIP IT ALL

Happy Holidays from CMI

happy_holidaysFrom all of us at Courier-Messenger, Inc.
JC, Brian, and Wes

December Holidays!

  • Advent: four weeks prior to Christmas (Western Christianity).
  • Saint Nicholas’ Day: 6 December
  • Bodhi Day: 8 December – Day of Enlightenment, celebrating the day that the historical Buddha (Shakyamuni or Siddhartha Gautama) experienced enlightenment (also known as Bodhi).
  • Saint Lucy’s Day: 13 December – Church Feast Day. Saint Lucy comes as a young woman with lights and sweets.
  • Winter Solstice: 21 December-22 December – midwinter
  • Dongzhi Festival: a celebration of Winter
  • Soyal: 21 December – Zuni and Hopi
  • Yalda: 21 December – The turning point, Winter Solstice. As the longest night of the year and the beginning of the lengthening of days, Shabe Yald? or Shabe Chelle is an Iranian festival celebrating the victory of light and goodness over darkness and evil. Shabe yalda means ‘birthday eve.’ According to Persian mythology, Mithra was born at dawn on the 22nd of December to a virgin mother. He symbolizes light, truth, goodness, strength, and friendship. Herodotus reports that this was the most important holiday of the year for contemporary Persians. In modern times Persians celebrate Yalda by staying up late or all night, a practice known as Shab Chera meaning ‘night gazing’. Fruits and nuts are eaten, especially pomegranates and watermelons, whose red color invokes the crimson hues of dawn and symbolize Mithra.
  • M?draniht: or Mothers’ Night, the Saxon winter solstice festival.
  • Saturnalia: the Roman winter solstice festival
  • Pancha Ganapati: Five-day festival in honor of Lord Ganesha. December 21–25.
  • Christmas Eve: 24 December
  • Dies Natalis Solis Invicti (Day of the birth of the Unconquered Sun): late Roman Empire – 25 December
  • Christmas: 25 December
  • Twelve Days of Christmas: 25 December through 6 January
  • Yule: Pagan winter festival that was celebrated by the historical Germanic people from late December to early January.
  • Anastasia of Sirmium Feast Day: 25 December
  • Malkh: 25 December
  • Boxing Day: 26 December – Gift-giving day after Christmas.
  • Kwanzaa: 26 December – 1 January – Pan-African festival celebrated in North America
  • Saint Stephen’s Day: 26 December
  • Saint John the Evangelist’s Day: 27 December
  • Holy Innocents’ Day: 28 December
  • Saint Sylvester’s Day: 31 December
  • Watch Night: 31 December
  • New Year’s Eve: 31 December – Last day of the Gregorian year
  • Hogmanay: Night of 31 December – Before dawn of 1 January – Scottish New Year’s Eve celebration
  • Hanukkah: A Jewish festival celebrating the miracle of the lamp.

Reference: click here.

COURIER-MESSENGER INC. – (661) 257-8689 – BIG OR SMALL, WE SHIP IT ALL!

Pack Your Presents Like a Pro

Pack Your Presents Like a Pro

  • Pick the right-size box. The more a piece can move, the more likely it is to break. And don’t over fill; if you do, the contents are likely to bust out before reaching their destination. Check the box’s bottom flap for the maker’s certificate, which tells you the maximum weight the container can bear.
  • When you’re mailing multiple items, Bubble-Wrap each separately, then tape them together, that way, they won’t clank against each other.
  • Before sealing a package, give it a gentle shake! If you hear anything moving, add padding — newspaper or shredded documents do the trick.
  • To make sure your box is fully reinforced, use the H method, taping along all the seams — it will look like there’s an H on both the top and bottom of your box. And always use real packing tape; the other stuff won’t hold up in transit.

Reference: click here.

COURIER-MESSENGER, INC. – BIG OR SMALL WE SHIP IT ALL

6 tips for savvy holiday shipping

1. Time is of the essence:

When it comes to shipping your gifts, there is no shortage of options. The U.S. Postal Service, FedEx Corp., and pack-and-ship companies, such as The UPS Store, all have various services available to get your gifts to their destinations on time.

But the faster you need your items to get there, the more you’re going to pay. Ground service could take as much as five to eight days, and the package goes from truck to truck to truck, while flight delivery services can get your goods to their destination as soon as overnight.

2. Compare costs:

Your least-expensive option will depend on how far you’re sending the package and how soon you need it to arrive. A 3-pound package being shipped from New York to Washington, D.C., would cost $6.20 via the U.S. Postal Service’s Parcel Post service — the slowest ground service offered. That same package would cost $6.25 via Priority Mail, with an expected two-day delivery and $22.20 via Express Mail, which would land it to its destination overnight.

One of the benefits of shipping via FedEx is you can designate more clearly what time a package needs to arrive. That same 3-pound package being shipped via FedEx may be scheduled to arrive the same day, or by 8 a.m., 10:30 a.m. or 3 p.m. the next day, with prices ranging from $28.00 to $67.00.

One of the best things about the Internet is that the largest shipping companies, including the U.S. Postal Service, FedEx and The UPS Store, all let you figure out the cost of service from the comfort of your own computer. As long as you know how much your package weighs, you can find out how much it will cost to get your package to its destination in various amounts of time.

3. The hassle factor:

Cost isn’t the only thing to consider. With so many obligations during the holiday season, it may be worth a little extra money to save you some time. Pack-and-ship companies, such as The UPS Store and FedEx Office, give busy shoppers a respite by actually packing the boxes.

“Our associates and our franchise owners are certified packing experts,” says Belt. Even if you have enough time to pack items yourself, if you’re shipping fragile items, it might be worth the peace of mind of having the items packed by a professional. Another way to save time and hassle is to order your shipping products in advance. Check the Web sites of shipping companies to order necessities like boxes, tape and shipping labels.

4. Look for deals:

If you have a lot of items to send a good distance away, look for ways to cut costs. For example, look for flat-rate boxes, which may benefit those who have a lot to ship to the same location.

“When you use a flat-rate box, it doesn’t matter where it’s going, it doesn’t matter how much it weighs, it doesn’t matter what you’ve stuffed in that box, it all goes at $9.85 (the cost for the U.S. Postal Service box) — anywhere in the country,” says Joanne Veto, a spokeswoman for the U.S. Postal Service. Likewise, local pack-and-ship companies may offer holiday deals to better compete with the post office and the national companies.

5. Protect your investment:

Chances are, your gifts will arrive at their destinations. But if they don’t, are you willing to take a financial loss? Know the consequences, should your gifts get lost or arrive damaged, before you have them shipped.

FedEx does not offer insurance, but “what customers can do is declare a value on a package,” says Carla A. Boyd, a spokeswoman for FedEx, and customers will be reimbursed up to that amount, should the item get lost or damaged. FedEx also offers a money-back guarantee if items don’t arrive by the time they are quoted. Normally, this benefit means FedEx will refund your money if the item is a minute late, but during the holiday season, there’s a 90-minute grace period before your money would be returned.

If you use a pack-and-ship store for packing services, you may get even more protection at no extra cost.

6. Pack wisely:

If you choose to pack your items yourself, make sure you choose the proper type of box: “Not a shirt box like if you go to Macy’s and buy a shirt and you get a gift box — that’s just going to get smashed up in the machinery,” says Veto. “You want a heavier box and you want it to be as clean as possible.”

When packing your box, don’t use duct tape or string because they may get caught in the automated machinery that’s used to process mail. Also, when wrapping electronic items or gifts that have batteries, take the batteries out of the item and wrap them separately within the box.

“Everything shifts when you put it in the mail,” says Veto. If the “on” button inadvertently switches on and your gift starts ticking, it may spark a security scare, which could lead to it getting damaged or destroyed.

Wrap your items as securely as possible. “If you pick up the box and the item moves back and forth (inside), you want to go back in and put some more material in there,” says Veto. Bubble Wrap, old newspaper and packing peanuts will all do the trick.

Finally, address the gift properly. Not only should the address of the sender and the recipient be on the outside of the package, but the U.S. Postal Service suggests that you put that information on an index card inside of the package in case the box is damaged or inadvertently opens during transit.

While there may seem to be a lot to consider, the most important thing is to get your items off as soon as possible.

Reference: click here.

COURIER-MESSENGER, INC. – BIG OR SMALL WE SHIP IT ALL

Transportation App to Keep You Moving #11

Geo Trucker – truck stops

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GeoTrucker – Is a logistical assistant app geared toward professional truck drivers that provides Weight Station/Truck Stop detailed information, locations, reviews, directions and pin point map location(s). GeoTrucker provides detailed information about highway patrol weight stations in all 50 states and features information, such as, address information, phone/fax numbers, user reviews, current weather, directions, map view of stations and whether a specific weight station is open or not (This information is user driven). GeoTrucker also provides detailed information about all major truck stops which includes, number of truck parking spaces, address information, phone/fax numbers, number of scales, restaurants, type of truck care provided, transflo, weather, diesel prices and other amenities offered.

Reviews – GeoTrucker allows users to give real time reviews of weight stations and truck stops with out censorship.

Keywords: truck stops, scale, weight stations, locator, nearby, rating, reviews, geo, jobs, map, driver, logistics, gps, jobs, forum, rating, trucker, truck stop directory, diesel prices, rest stops, CAT Scales, directions, map, Petro, Flying J, Pilot, TA, Love’s, freight finder, trucking, WilcoHess , truck washes, forum, rest area, camping, campground, loads, load

Reference: click here.

COURIER-MESSENGER INC. – (661) 257-8689 – BIG OR SMALL, WE SHIP IT ALL!

25 Ways to Keep Customers for Life

In today’s fast-changing and competitive environment, excellent customer service is essential for success. Here’s how to keep your customers – for life!

To get customers, keep them and to get enthusiastic referrals follow these 25 proven techniques:

1. Reward your customers. Send them a gift, provide them a lead, generate business for them, etc.

2. Use your customers’ services and buy their products. If you want to increase loyalty, there is no better way.

3. Send thank-you cards. Make sure they are handwritten and sent promptly. Peter Drucker attributed much of his success to the fact that he sent out 12 thank-you cards every day.

4. Return phone calls promptly. Since so many people don’t return calls, you automatically look good when you do.

5. Do what you say you are going to do.

6. Do things when you say you’re going to do them.

7. Under promise and over deliver.

8. Be accessible. Make sure you are available and willing to help customers whenever there is a problem. Your business should be open to meet the convenience of your customers and not only for your convenience.

Be credible. If you can’t establish that trust right away, customers may start to look at your competitors.

9. Appearance counts. Perception is reality, and the reality is that people do judge a book by its cover.

10. Show empathy. Remember the best customers are your currents ones. Stay in touch and continue to service their wants and needs.

11. Have a “Goof Kit.” If you make a mistake, it’s not enough to say, “I’m sorry.”

12. Promote customers’ products and services. By getting business for your clients, you ensure you will have a customer for life.

13. Do things for the customer’s convenience not yours. Make it as easy as possible for your customers to do business with you. The easier you can make it for your customer to do business with you, the more business you will have.

14. Determine all the ways you can eliminate the hassle factor.

15. Send an invoice periodically with a “no charge” on it. This will help your customers remember you. And if it is unexpected, it will have a much larger impact.

16. Have a customer advisory panel. Only by knowing your customers’ wants and needs can you successfully grow your business and be totally customer-oriented.

17. Hire mystery shoppers. To really find out how good your customer service is, hire someone to go out and use your service from start to finish.

18. Be a resource. No matter what your customer needs, try to find it for them — even if it has nothing to do with your business.

19. Shower customers with kindness.

20. Speak your customers’ language. If you use jargon your customers can’t understand, they won’t use you.

21. Have a great attitude.

22. Treat your employees well. If they are treated poorly, there is a good chance your customers will also get poor service.

23. Give your customer what they want, when they want it and how they want it.

24. Give back to your best customers. If you run a special price or product offer for first-time customers, ensure your current customers are offered the same opportunity.

25. Don’t show an attitude of indifference to your customers. In a recent study on why people give up on a company, 68 percent quit because of an attitude of indifference toward the customers by the owner, manager or employees – 68 percent!

Conclusion

Customer service is more than just smile training – it’s about treating people the way they wanted to be treated,” “It’s also about giving the client what they want, when they want it and how they want it. It really comes down to the fact that good communication and human relations skills equals good customer relations.

Reference: click here.

COURIER-MESSENGER, INC. – BIG OR SMALL WE SHIP IT ALL

© 2017 Courier-Messenger, Inc. | All Rights Reserved.

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© 2017 Courier-Messenger, Inc. | All Rights Reserved.

Web Design by Bright Mind Media