FAQ

BOOST YOUR BUSINESS EFFICIENCY

“At Courier-Messenger, Inc. (CMI), our singular mission is to redefine the customer experience by seamlessly blending personalized service, cutting-edge technology, and unwavering reliability. Positioned at the heart of the Valencia Industrial Center, we pride ourselves on treating each client as our exclusive focus, offering tailored solutions for diverse shipping needs. With a commitment to transparency and innovation, we provide internet tracking, real-time proof of deliveries, and a comprehensive suite of courier and truck services, including same-day, overnight, and time-definite LTL deliveries across the USA. Our versatile fleet, encompassing full-size pickups to specialized equipment, ensures secure transportation, while exclusive truck services and added features like lift gates and pallet exchange emphasize a personalized touch. We navigate the logistics landscape with a commitment to sustainability, constantly exploring eco-friendly options. At CMI, each interaction transcends a transaction, reflecting our unwavering dedication to excellence in service, technology, and dependability.”

  • What are your shipping rates and fees?
  • Do you offer different shipping options, and how do they vary in terms of cost and delivery time?
  • How can I track my shipment?
  • Do you provide real-time tracking information?
  • Is there a mobile app for tracking shipments?
  • What is the estimated delivery time for standard shipping?
  • Do you offer expedited or express shipping options?
  • How do you handle delays in delivery? imperdiet nibh diam vel elit. Phasellus mollis ac augue sed varius.
  • Are there specific packaging guidelines I should follow?
  • Do you provide packaging materials, or should I use my own?
  • What international shipping services do you offer?
  • How do you handle customs and import duties?
  • Are there restrictions on certain items for international shipping?
  • What is your return policy?
  • How do I initiate a return or request a refund?
  • Are there any restocking fees for returns?
  • Is insurance available for shipments?
  • How does your company handle lost or damaged packages?
  • What is the claims process for insurance?
  • How can I contact customer support?
  • What are your customer service hours?
  • Is there a dedicated hotline for urgent matters?
  • What documentation is required for international shipments?
  • How do you assist with customs clearance?
  • Can you provide assistance with import/export documentation?
  • Do you offer discounts for bulk shipments or business accounts?
  • What services do you provide for businesses with frequent shipping needs?
  • Is there a dedicated account manager for business clients? elit. Phasellus mollis ac augue sed varius.
  • Do you offer API integration for e-commerce platforms?
  • Is there a shipping plugin available for popular e-commerce systems?
  • What environmental initiatives does your company have in place?
  • Are there options for eco-friendly packaging?  
  • What regions or countries do you cover?
  • Do you have partnerships with local courier services in specific areas?
  • What payment options are accepted for shipping services?
  • Do you offer credit terms for business clients?
  • How does your company prioritize sustainability in logistics?
  • Are there options for carbon-neutral shipping?

BOOST YOUR BUSINESS EFFICIENCY

“At Courier-Messenger, Inc. (CMI), our singular mission is to redefine the customer experience by seamlessly blending personalized service, cutting-edge technology, and unwavering reliability. Positioned at the heart of the Valencia Industrial Center, we pride ourselves on treating each client as our exclusive focus, offering tailored solutions for diverse shipping needs. With a commitment to transparency and innovation, we provide internet tracking, real-time proof of deliveries, and a comprehensive suite of courier and truck services, including same-day, overnight, and time-definite LTL deliveries across the USA. Our versatile fleet, encompassing full-size pickups to specialized equipment, ensures secure transportation, while exclusive truck services and added features like lift gates and pallet exchange emphasize a personalized touch. We navigate the logistics landscape with a commitment to sustainability, constantly exploring eco-friendly options. At CMI, each interaction transcends a transaction, reflecting our unwavering dedication to excellence in service, technology, and dependability.”

  • What are your shipping rates and fees? Call customer service (661) 257-8689
  • Do you offer different shipping options, and how do they vary in terms of cost and delivery time?
  • How can I track my shipment?
  • Do you provide real-time tracking information?
  • Is there a mobile app for tracking shipments?
  • What is the estimated delivery time for standard shipping?
  • Do you offer expedited or express shipping options?
  • How do you handle delays in delivery?
  • Are there specific packaging guidelines I should follow?
  • Do you provide packaging materials, or should I use my own?
  • What international shipping services do you offer?
  • How do you handle customs and import duties?
  • Are there restrictions on certain items for international shipping?
  • What is your return policy?
  • How do I initiate a return or request a refund?
  • Are there any restocking fees for returns?
  • Is insurance available for shipments?
  • How does your company handle lost or damaged packages?
  • What is the claims process for insurance?
  • How can I contact customer support? 
  • What are your customer service hours?

    24/7

  • Is there a dedicated hotline for urgent matters?661.257.8689
  • What documentation is required for international shipments?
  • How do you assist with customs clearance?
  • Can you provide assistance with import/export documentation?
  • Do you offer discounts for bulk shipments or business accounts? 
  • What services do you provide for businesses with frequent shipping needs?
  • Is there a dedicated account manager for business clients?
  • Do you offer API integration for e-commerce platforms?
  • Is there a shipping plugin available for popular e-commerce systems?
  • What environmental initiatives does your company have in place?
  • Are there options for eco-friendly packaging?
  • What regions or countries do you cover?
  • Do you have partnerships with local courier services in specific areas?
  • What payment options are accepted for shipping services?
  • Do you offer credit terms for business clients?
  • How does your company prioritize sustainability in logistics?

    At our company, sustainability in logistics is a top priority. We prioritize it by primarily using hybrid delivery vehicles and utilize advanced route optimization technology that enables us to consolidate routes which reduces the number of vehicles required for deliveries. We are dedicated to sustainable practices and reducing our environmental impact.

  • Are there options for carbon-neutral shipping?
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